The artificial intelligence platform has now announced the launch of Visito Voice, which strives to offer hotel guests "natural" interactions when they need support in their accommodation.

Pormer Sarram, Co-founder and CEO of Visito, said: “Phone calls remain a major part of guest communication, but they’re also one of the most time-consuming. Hotels today need a smarter way to handle high call volumes without losing the personal touch. With Visito Voice, guests can get instant answers from a human-like agent, or be transferred to human staff when needed. That frees up teams to focus on more complex and urgent interactions.”

Visito automates up to 97% of guest interactions across various channels, and hotel staff will also receive nods towards guest preferences and will receive call summaries after the AI interaction has taken place.

Calls can instantly transition to WhatsApp, meaning that the tool can be utilised when booking a stay at a hotel.